Frequently Asked Questions
What exactly do I get?
The Nonprofit Template Studio is a place for nonprofit professionals, who are non-designers, to come when they need beautiful and cohesive marketing collateral.
If you're a nonprofit professional and struggle to make your brand stand out and look great, we've got you covered.
Simply become a member, download the templates (each month you get a total of 30, plus a bunch of other handpicked time-sensitive posts as a bonus), make a few clicks inside Canva (you can even use the free version!), and voila! You've got some snazzy, engaging social media graphics ready to go.
What sorts of posts can I expect?
We cover topics related to creating and maintaining a sustainable nonprofit. We provide resources on leadership, fundraising, nonprofit branding, nonprofit marketing, media relations, how to secure success over time, the development of human and material resources, Board Development, Board retention, volunteers, and topics related to the general business of running a nonprofit.
How often are templates released?
A new batch of templates will always be ready for release on the 1st of every month for existing, ongoing subscribers. The date you can retrieve your template pack depends entirely on the date you signed up. If you happen to sign up midway through the month (or even on the last day of the month), you'll still receive ALL of that month's graphic materials (and you won't be billed until your cycle comes up the following month).
For instance, Jonathan signs up on May 1st and receives 30+ graphics. Rebecca signs up on May 26th and receives those same 30+ graphics. Jonathan rebills on June 1st for the next batch. Rebecca rebills on June 26th for that same batch.
What if I want graphics from the past? We thought of that ;) You'll be able to grab those graphics at an even more significant discount (50% off or more!) as a one-time fee. You can pick up as many archived bundles as you want! Just check out your member portal for more details.
What if I want to move my billing date? No worries there! Just submit a support ticket, and we'll manually cancel your subscription (or you can cancel it autonomously from the support desk) and then sign up on a date that suits you better.
When can I get access to the online portal?
You get access IMMEDIATELY after you sign up to be a member!
You will receive your user name and password via email. We will send it to you using the email you used to sign up for the membership.
What if I have a tech question regarding downloading or using my templates?
First, check and see that we haven't already covered your question inside your membership portal. We worked really hard to make sure you have all of the information you need to succeed with this membership. We want to make your life easier and save you time and money!
If you have a specific Canva how-to question, be sure to check out these fantastic support articles here.
Of course, if you still need help, feel free to reach out to our team at nonprofittemplatestudio.com/support (which is also accessible inside your member area).
What's the difference between monthly and annual memberships?
We structured our monthly membership to be affordable for those who might need a payment plan. You get access to the exact same things, like beautiful, easy to customize graphics with unlimited downloads. You'll save almost 20% by joining our annual membership.
Can I cancel anytime?
Yep. We think the best contract is no contract. You can cancel your membership at anytime by visiting our support desk and choosing 'My Orders'.
